FAQ

Visitors & fans

Where’s the best place to watch the races?

The best place to watch the races is the finish area on the Rennweg road in the centre of Innsbruck, between the imperial palace and the regional theatre. There will be big screens showing all the races live and you will be at the heart of the action when the winners cross the line. You will need a ticket to access the finish area. Tickets can be purchased HERE.

Where are there fan zones and big screens?

As well as the finish area there are three more official fan zones where you can follow the races live and cheer on your favourite riders. These fan zones are located at:

Fan zones in Innsbruck:

  • Landhausplatz square in Innsbruck,
  • Ambras Castle between Innsbruck and Aldrans (this fan zone is situated directly next to the Olympic Circuit course which will feature in the Road Races),
  • Patscherkofel cable car station above the village of Igls (this fan zone is situated directly next to the Olympic Circuit course which will feature in the Road Races).

The fan zones will be open during the Road Races from Thursday 27.09.2018 until Sunday 30.09.2018 and can be accessed without a ticket. There will also be a big screen on the Marktplatz square in the centre of Innsbruck. We will let you know if there are plans for any more fan zones or big screens.

Fan zones in start areas:

  • Ötztal: Area 47
  • Wattens: Swarovski Crystal Worlds
  • Rattenberg: Parkin space P1 West
  • Kufstein: City centre

Can I watch the start of the races?

Of course! The start of each race is a special experience because you can get closer to the stars than during the race and feel the tension in the air. The races of the 2018 UCI Road World Championships will begin in four start locations throughout the region of Tirol: the AREA 47 outdoor adventure centre next to the entrance to the Ötztal Valley, the Swarovski Crystal Worlds in Wattens, the town of Rattenberg and the town of Kufstein. There will be big screens at each start location showing the race action all the way to the finish line in Innsbruck. Access to the start areas is free of charge and requires no ticket.

Where are the most exciting points along the course?

That depends very much on which race you are watching. The Team Time Trials and Individual Time Trials are likely to be most spectator-friendly at the climbs, where riders will be travelling less fast than on the flatter sections of the course. To cheer on the riders and experience the action at close quarters we recommend the following sections: 

  • Terfens – Gnadenwald for the Road Races (Thursday 27.09.2018 to Sunday 30.09.2018)
  • Fritzens – Gnadenwald for the Men Elite Individual Time Trial (Wednesday 26.09.2018)
  • Kematen – Axams for the UCI Men’s Team Time Trial (Sunday 23.09.2018)

One place we do not recommend for watching the Men Elite Road Race is the infamous Höll climb in Innsbruck. This climb is very steep and very narrow. Therefore, in order to prevent bottlenecks and to ensure the safety of the riders, only a limited number of fans will be allowed onto this section of the course. The best way to follow the Höll climb is via one of the big screens showing the race live.

What will be going on at the finish area?

The finish area stretches from the “Haus der Musik“ building next to Innsbruck’s regional theatre to the Hofgarten public park. The finish line will be located on the Rennweg road between the regional theatre on the one side of the road and the imperial palace on the other. Video walls will be set up to allow spectators to follow the races live all the way to the finish line. The finish area will have a stage where DJs and bands will perform. Prize-giving ceremonies after the races will also take place in the finish area. There will be a number of food and drink stands as well as a separate area for wheelchair users. Please be aware that there will be no spectator stands erected in the finish area.

What happens in case of rain, hail or storms during the 2018 UCI Road World Championships?

In most cases the races will continue as normal even if it rains. If the weather makes it impossible to ensure the safety of athletes and spectators, the race will be cancelled. Even in such cases the side events in the finish area will most likely go ahead as planned, so ticket holders will not be entitled to a refund.

Is the finish area in Innsbruck covered by a roof?

No, the finish area in Innsbruck is not covered.

Will all the races be shown live in the finish area?

Yes, there will be several screens in the finish area showing all of the races live. The Road Races (Thursday 27.09.2018 to Sunday 30.09.2018) can also be followed live on video walls in the official fan zones next to Ambras Castle, at the bottom of the Patscherkofelbahn cable car above Igls and on the Landhausplatz square in Innsbruck. In addition, big screens will show the races live at each of the start locations and on Marktplatz square in the centre of Innsbruck.

Which items are not allowed in the finish area?

All items which could be used as projectiles as well as drinks, glass containers, cans, umbrellas, plastic canisters, easily breakable objects, pyrotechnics of all kinds (in particular fireworks, flares, smoke powder, smoke bombs, bangers, laser points, torches), flag poles longer than one metre, air horns, weapons and drugs. For more details please see the house rules.

 

Are dogs allowed into the finish area?

Dogs are unfortunately not allowed into the finish area.

Can I hand in or lock away banned items at the entrances to the finish area?

No, please be aware that there is NO possibility to hand in or lock away items at the entrances to the finish area. 

Will I be able to lock my bike in the finish area?

Yes. In order to keep your bike safe during the World Championships we provide you with a supervised bike depot.

Where: Kaiserjägerstraße 583

How long: during the opening hours of the fnish area

Costs: for free

Is the finish area wheelchair-accessible?

The finish area is wheelchair-accessible. There will also be a separate section overlooking the finish line reserved for wheelchair users. Spectators requiring assistance will be entitled to one free ticket for an accompanying person.

Can I buy food and drink in the finish area?

Yes. In the finish area and the fan zones there will be plenty of stands selling food and drink. There are also plenty of local restaurants, cafés and bars both in the start locations and along the courses.

Can I pay using my debit card?

Yes. In the finish area you can pay by debit card.

Is there a cash machine in the finish area?

There is no cash machine in the finish area itself (except in the VIP area), but there are several cash machines just a few minutes away on foot.

Are filming and photographing allowed in the finish area?

Filming and photographing are allowed in the finish area, but only for private purposes. All persons wishing to create film and photo footage for commercial use must apply for media accreditation.

Is smoking allowed in the finish area?

Smoking is allowed in the outdoor sections of the finish area but not in the indoor VIP area.

Is there a lost & found office?

If you have lost something please contact the lost & found office. It can be found at the info point on the Franziskanerplatz square in the centre of in Innsbruck. All items lost in Innsbruck, including in the fan zones, will be stored there. The address of the main Innsbruck city council lost & found office is Fallmayerstraße 2 (Mon-Fri: 08:00-13:00, Mon-Thu: 13:00-17:30).

What are the most important emergency service numbers in Austria?

Fire: 122
Police: 133
Ambulance: 144
European Emergency Number: 112

Will the races be shown on television?

Yes. The Austrian national broadcaster ORF will be showing all the races live on its channel ORF Sport Plus. The Women Elite Road Race (Saturday 29.09.) and Men Elite Road Race (Sunday 30.09.) will also be shown live on the broadcaster’s main channel, ORF 1.

Eurosport will also be showing all the races (except the Women Juniors Individual Time Trial) live. You can find all information regarding partners’ TV schedules HERE.

Watch the 2018 UCI Road World Championships Innsbruck-Tirol live on the official UCI YouTube (Please note: This link is geo-blocked and not available in every country).

Sports & courses

What is the difference between Road Race, Individual Time Trial and Team Time Trial?

In the Individual Time Trial the riders start at regular intervals (normally every one to two minutes). The rider who completes the course in the shortest time wins the race.

The Team Time Trial features teams of six riders. The teams start at intervals of two to three minutes. The team which completes the course in the shortest time wins the race. The clock stops only when the fourth rider of the team crosses the line. In the Team Time Trial the rider at the front provides a slipstream for the other five riders behind, enabling them to save energy. Throughout the course of the race riders take turns at riding on the front. This makes it possible for teams to average speeds of over 50km/h.

The Road Race features a mass start where all the riders begin the race together. At the 2018 World Championships the riders will ride to Innsbruck and then complete one or several laps of the Olympic Course. The number of laps to be completed depends on the race (Women Juniors, Men Juniors, Under 23, Women Elite, Men Elite). The first rider to cross the finish line wins the race.

How long does a race last?

The races last between two and seven hours. The shortest race at the 2018 UCI Road World Championships will be the Women Juniors Individual Time Trial, while the longest will be the Men Elite Road Race.

Which routes do the races take?

All in all there are twelve races starting in four start locations: the AREA 47 outdoor adventure centre in the Ötztal Valley, the Swarovski Crystal Worlds in Hall-Wattens, the small town of Rattenberg in the Alpbachtal Seenland region, and the town of Kufstein. All the races finish in front of the Hofburg imperial palace in Innsbruck. For the five Road Races the courses will take the riders first to Innsbruck and then on one or several laps of the Olympic Course to the south of Innsbruck. The riders will pass the finish area on each lap of the Olympic Course.

What is the Olympic Course?

Athletes competing in the five Road Races will ride from either Kufstein or Rattenberg to Innsbruck, where they will then complete one or several laps of a loop known as the Olympic Course. This leads past Ambras Castle up through the villages of Aldrans, Lans and Igls before descending back down to Innsbruck. The laps of the Olympic Circuit will be completed back to back. The number of laps that must be completed depends on the race (Women Juniors, Men Juniors, Under 23, Women Elite, Men Elite). The riders will pass the finish area on each lap of the Olympic Course. Riders competing in the Men Elite Road Race will ride through the finish area six times before the rider who crosses the finish line for the seventh and final time is crowned the winner.

What is the infamous Höttinger Höll climb?

The Men Elite Road Race will take riders first from Kufstein to Innsbruck and then on six laps of the Olympic Circuit to the south of Innsbruck. On the seventh and final lap of the Olympic Circuit they will turn off in the city centre onto the infamous Höttinger Höll climb. This 3.2km ascent in the north of the city has an average gradient of 11.5% and a maximum gradient of 28%. This section of the course is not recommended for spectators as it is very narrow and steep. In order to ensure the smooth running of the race and the safety of the riders only a limited number of fans will be allowed onto this part of the course

Where will prize-giving ceremonies take place?

The prize-giving ceremonies will take place in the finish area in front of the imperial palace. A ticket is required to access the finish area.

Programme

Apart from the races, what else will be going on in the finish area?

You will be able to follow all the races live on the video walls and watch as the new World Champions cross the line. There will also be bands and DJs performing. For more information about what will be going on throughout the World Championships click HERE.

Where can I find more information about the side events?

For more information about the side events in the finish area and in the start locations please click HERE.

Is there a children’s entertainment programme?

On Monday 24.09.2018 and Tuesday 25.09.2018 the Tiroler Tageszeitung Bike Days will take place in the finish area in Innsbruck. In the mornings, groups of school children will be invited to take part in freestyle and action sports workshops. From 14:00 members of the general public are welcome to come along and have a go themselves. On Monday 24.09.2018 admission to the finish area is free of charge. For Tuesday 25.09.2018 you can buy a day ticket HERE. For more information on the Tiroler Tageszeitung Bike Days click HERE.

Can I attend only the side events and not the race?

Yes, of course. However, please be aware that you will need a valid ticket in order to access the finish area in Innsbruck. Tickets will also be required to access some of the side events in the start locations. For more information click HERE.

Can I ride the World Championships courses myself?

We strongly discourage fans from riding the courses themselves during the World Championships. There are two main reasons for this. Firstly, the roads will be closed at certain times before and after the race to enable the necessary infrastructure to be put up and taken down. Secondly, we are keen to keep traffic flowing as smoothly as possible when the roads are open in order to prevent inconvenience for the local population.

Those who nevertheless wish to experience sections of the World Championships courses will have the chance to do so during our Bike Parade and the KRONE Ride to Höll mass-participation event.

  • Bike Parade: On the opening day (Saturday 22.9.2018) at 16:00 there will be a Bike Parade open to everyone. The route will include sections of the Olympic Circuit through Innsbruck. At the end of the Bike Parade we will ride into the finish area together, where the official opening ceremony of the 2018 UCI Road World Championships will take place at 18:00. Participation in the Bike Parade is free of charge. For more information click HERE.
     
  • KRONE Ride to Höll: For ambitious riders there is the KRONE Ride to Höll taking place on Saturday 29.9.2018. This mass-participation event gives amateur riders the chance to take on the infamous Höttinger Höll climb with a maximum gradient of 28% one day before the best pro riders in the world complete exactly the same section on their way to the finish line. For more information and details on how to register for the KRONE Ride to Höll click HERE.

Where can I sign up for the KRONE Ride to Höll?

To register for the KRONE Ride to Höll mass-participation race click HERE.

Tickets

Where can I buy tickets?

Online tickets for the 2018 UCI Road World Championships are available HERE.

Tickets can also be purchased from the Innsbruck Tourism Office (Burggraben 3, 6020 Innsbruck). For more information about tickets click HERE.

Which areas do tickets give access to?

Ticket holders have access to the whole finish area in Innsbruck. Holders of VIP tickets can also access the VIP area in Congress Innsbruck. Tickets give holders the right to use the public transport network throughout Tirol free of charge on the day of the race. For more information click HERE.

Which ticket categories are available?

You can choose between tickets for the finish area (from €9.90) and tickets for the VIP area (from €180). There is also an eight-day fan ticket giving holders access to the finish area on all eight days of the World Championships. For more information on ticket categories click HERE.

What can I do if I lose my ticket?

If you lose your ticket please contact our Ticketing Support (phone: +43 720 303 412 98, mail: innsbruck.tirol2018@support.qtixx.com) or talk to a member of staff at the clearing desk next to the finish area.

Do I need a ticket for the start area and along the course?

No. Spectators who wish to follow the race from one of the start locations or along the course do not need a ticket.

Why can’t I buy a ticket for the finish area on Monday?

Access to the finish area is free of charge on Monday.

Can I leave the finish area and return later?

You can leave the finish area any time you want and return later. Please don’t forget to check out by scanning your ticket when you leave the finish area.

Is there a weekly pass for all the races?

Yes, as well as day tickets for the individual races there is also an eight-day fan ticket giving holders access to all the races of the 2018 UCI Road World Championships. It is also possible to purchase a Time Trial Ticket or Road Race Ticket that enables holders to watch all the races in that specific category. For more information on ticket categories click HERE.

Which areas do I need a ticket for?

Tickets are needed for the finish area on all days except Monday 24.9.2018 (when access to the finish area is free of charge). No ticket is required to access the official fan zones showing the race on big screens (Landhausplatz square in Innsbruck, Ambras Castle between Innsbruck and Aldrans, bottom of the Patscherkofelbahn cable car above Igls) as well as the start locations. Fans wishing to follow the action along the courses also require no ticket. The expo area on Landhausplatz square in the centre of Innsbruck is open free of charge to everyone.

Can I buy tickets on-site?

Yes, tickets can be purchased on-site. However, please be aware that they will be a little bit more expensive than on the internet. We therefore recommend buying tickets via our online shop or at our ticket sales point.

Are there discounts for school pupils, students, senior citizens and persons with disabilities?

Admission is free for children up to the age of 13 years accompanied by an adult with a valid ticket. Persons with disabilities receive one free ticket for an accompanying person (in this case please select two tickets when booking). Unfortunately we are not able to offer a discount for school pupils over 12 years of age, students and senior citizens.

Is there a minimum age for accessing the finish area?

Children aged 12 years and younger may only enter the finish area in the company of an adult.

Are there seats in the finish area?

Im Zielbereich selbst gibt es keine Sitzplätze. Im VIP-Bereich sind Sitzplätze vorhanden. Hier gilt freie Platzwahl. Eine kostenpflichtige Tischreservierung ab 10 VIP-Tickets kannst du direkt beim Ticketkauf in unserem Online-Shop buchen.

There are no seats in the finish area itself. However, there are seats in the VIP area. These cannot be booked in advance and will be available on a first-come first-served basis. Tables can be reserved for a fee when purchasing at least 10 VIP tickets via our online shop.

What is included in my ticket?

Tickets give holders free use of the public transport network throughout Tirol on the day of the race, enabling ticket holders to travel free of charge to and from the finish area in Innsbruck. All the side events going on at the finish area are also included. In addition, ticket holders can look forward to a discount when purchasing fan merchandise from our online shop as well as discounts on admission to the Swarovski Crystal Worlds and the cable cars and funicular railway (Innsbrucker Nordkettenbahnen) giving access to the Nordkette mountains to the north of Innsbruck. For more information on tickets click HERE.

Attention: Not included in the tickets: Railjet, ICE, EC, IC, EN, D. If you want to use these public means of transport you can buy the IVB & VVT-Ticket.

Do tickets include free use of public transport?

Yes. Tickets include not only access to the finish area but also free use of public transport throughout Tirol on the day of the race. For more information on tickets click HERE.

Attention: Not included in the tickets: Railjet, ICE, EC, IC, EN, D. If you want to use these public means of transport you can buy the IVB & VVT-Ticket.

Can I still travel to the races free of charge on public transport even if I haven’t yet purchased a ticket for the finish area?

No. Free public transport is only available to persons in possession of a valid ticket for the race that day.

Can I have my ticket refunded?

No. We are unable to offer refunds on tickets which have already been purchased.

Can the tickets – in particular multi-day tickets – be shared with other people?

Yes. All tickets, including those valid for several days, can be shared with other people.

What happens if a race is postponed or cancelled? Is my ticket still valid?

Due to the very tight schedule of the 2018 UCI Road World Championships it will not be possible to postpone races. If a race has to be cancelled due to force majeure, tickets will no longer be valid. In such cases we will not be able to reimburse the cost of these tickets.

Arrival & accomodation

What is the best and quickest way to get to the finish area?

Public transport is the best way to travel to the finish area. Your ticket gives you free access to all public transport throughout Tirol on the day of the race. In the city of Innsbruck itself the best way to get around is on foot. The finish area is just a ten-minute walk from the main train station. Click on the following link for details on public transport connections to and from Innsbruck: www.vvt.at.

How long does it take to walk from Innsbruck main train station to the finish area?

It takes around ten minutes to walk from the train station to the finish area.

Can I watch the races from the side of the road?

Yes, all sections of the courses – except the finish area – can be accessed free of charge by fans and spectators. Please be aware that certain parts of the course will be closed to traffic before, during and after the race.

Where can I park if I arrive by car?

Details on parking will be made available soon on our website.

Do I have to pay to use the parking facilities?

Some of the temporary car parks set up for the World Championships will charge a fee. In the city’s underground car parks you will have to pay as normal. For detailed information on travelling to the World Championships, car parks and parking fees please click HERE.

Can I park at the finish area?

No, there is no parking directly next to the finish area. The quickest and easiest way to travel to the finish area is by public transport. Ticket holders can use the public transport network throughout Tirol free of charge on the day of the race: www.vvt.at.

Are there shuttle buses to and from the finish area?

No. There will be no shuttle buses to and from the finish area. We recommend public transport. Ticket holders can use the public transport network free of charge on the day of the race. Click on the following link for details on public transport connections: www.vvt.at.

I will be arriving in my mobile home. Where is the best place to park along the course?

Along the course there are no parking spaces for mobile homes. Please be aware that in Austria it is strictly forbidden to park and sleep in a mobile home on the side of the road. The best place to stay if you have a mobile home is at one of the region’s campsites.

For a list of campsites in the start regions and near the finish area click HERE. For an overview of all campsites click HERE.

I will be arriving in my mobile home. Where can I find a campsite near the course?

For a list of campsites in the start locations, near the finish area and close to the course click HERE.

For an overview of all campsites click HERE.

Where can coaches park?

Details on parking options and drop-off points for coaches can be found HERE.

Where can I find accommodation?

For a range of accommodation and holiday options click HERE.

Locals

How will Innsbruck and Tirol benefit from the 2018 UCI Road World Championships?

Around 250 million people will follow the action on TV as the world’s best road riders battle it out for the right to wear the famous Rainbow Jersey. Images of Innsbruck and Tirol will be broadcast to 150 countries around the world during 1,400 hours of TV coverage. This huge international attention is the ideal opportunity to showcase the landscape, culture and people of Tirol as well as to promote the region as a top destination for road cycling. Many TV viewers tune in to bike races not only to see the action unfold but also to admire the spectacular landscapes. Therefore, the 2018 UCI Road World Championships are a chance to highlight just how beautiful and attractive Innsbruck and Tirol are as a holiday destination.

A study carried out by the consultants at Ernst & Young concluded that the 2017 UCI Road World Championships in Bergen/Norway boosted the local economy to the tune of €25.3 million and either directly or indirectly created work equivalent to 350 full-time jobs. Considering that Innsbruck is much closer to passionate cycling nations like Italy, France, the Netherlands and Poland, we believe that the 2018 UCI Road World Championships in Innsbruck-Tirol will generate at least the same benefit for the local economy and labour market. Among those set to gain from the event are, of course, hotels and restaurants, but also local shops, leisure attractions and tourist sights. The Ernst & Young study showed that 80% of the international guests in Bergen visited at least one attraction in addition to the World Championships during their time there.

How can the local population find out more about the 2018 UCI Road World Championships?

All the latest information and news about the 2018 UCI Road World Championships is available on our website. For information on road closures click HERE.

You can also get in touch with us via e-mail at info@innsbruck-tirol2018.com or telephone +43 512 / 58 11 76 (Mon- Fri: 10:00 am - 12:00 pm and 2:00 pm - 4:00 pm) .

 

How can I get involved and be part of the 2018 UCI Road World Championships?

Course marshals: During the 2018 UCI Road World Championships the riders will complete an incredible 1,100 kilometres of racing – the equivalent of riding from Innsbruck to Hamburg. In order to ensure that all the races go smoothly we are still looking for course marshals. If you think you could do this important job keeping an eye on things along the race route then please get in touch by sending an e-mail to streckenposten@innsbruck-tirol2018.com.
 

Tirol is FANtastic: This competition is your chance to show just how thrilled you are that the 2018 UCI Road World Championships are taking place in Innsbruck-Tirol. Grab your friends, family members, riding mates or the whole village and start getting creative! We want to know how you plan making the 2018 UCI Road World Championships an unforgettable experience for fans and riders alike. There are great prizes up for grabs, so start gathering your ideas now! More info HERE

Where can I find out about road closures?

For information about road closures and travel restrictions click HERE.

Will the public transport network be operating as normal?

Public transport operating along the routes which will be used for the World Championships will be subject to a different timetable than normal.

Innsbruck: Timetable changes for public transport in Innsbruck on fahrplan.ivb.at.

Tirol: Timetable changes for public transport in Tirol on www.vvt.at/rad-wm and fahrplan.vvt.at.

 

Hotlines for public transport:

IVB Hotline (Innsbruck): +43 512 53 07-600

VVT Hotline (Tirol): +43 512 56 16 16

Will the emergency services be able to use the roads even when they are closed to traffic?

Yes. The emergency services will be able to use the roads on defined crossing points. In case of a major police operation the race will be stopped or cancelled.

I have a doctor’s appointment during the World Championships. Can I still get to my appointment?

As long as your appointment is not scheduled for a time when the roads are closed to traffic you will be able to access your doctor’s practice as normal. Before, during and after the race a number of roads will be closed to traffic. If possible, we recommend scheduling your appointment for before or after the World Championships.

I receive meals on wheels delivered to my house. Will this service continue during the World Championships?

Yes. Meals on wheels will continue being delivered to homes throughout the World Championships. In some cases customers may receive their meals slightly earlier due to the road closures later in the day.

I receive support from Innsbruck Social Services. Will I continue to receive this support during the World Championships?

Yes. If Innsbruck Social Services are unable to access your home by car due to the road closures then they will either visit you by bike or let you know about changes to your visit times.

What can I do if my children are unable to make their way home after school because of a race?

The head-teachers at all the schools located along the courses have been informed about the times when roads will be closed during the World Championships. These schools are currently working on alternative plans to ensure that children are looked after at all times. The school opening hours and teaching hours will be adapted accordingly so that children can either go home earlier or stay in school longer if the roads are closed.

Can I cross the course on foot while the road is closed?

Pedestrians will be able to cross the course at certain designated points up to ten minutes before the first riders arrive. Once the last rider has passed, the road will be opened up to traffic by the police. Please be aware that motor vehicles are not permitted to cross the course while the road is closed. Emergency services attending an emergency call will, however, be able to use the roads during these times.

I have a parking permit for a road which will be closed because of the World Championships. Where can I park my car?

During the 2018 UCI Road World Championships there will be additional parking zones for residents in Innsbruck with a parking permit. These zones are designed to replace the parking areas which will not be available due to the races. Please be aware that existing bans on parking in these temporary parking zones continue to apply. HERE you can see an overview of the temporary parking zones from 22 to 30 September 2018.

Will the rubbish be collected as normal during the World Championships?

There will be some changes to the rubbish collection schedule during the World Championships, similar to the situation over Christmas. For all details on the local waste disposal service follow this LINK.